Generic reporting applications
We use the term “generic” to indicate that these are unofficial – in the sense that no organisation is responsible for monitoring or addressing the reported problems. In other words people are free to report problems, but (probably) nothing will happen.
If an agency does not have its own reporting application (see below) it’s a good idea to monitor generic reporting applications to see what’s being reported. Agencies can just “follow” issues related to their services and facilities.
People can also encourage agencies to develop their own reporting applications by using the generic applications to demonstrate how effective these tools can be in solving problems.
Customised reporting applications
Customised reporting applications are applications developed for specific organisations (e.g., local governments, agencies, advocacy groups). When organisations introduce a reporting application they are implicitly taking on the commitment of doing something with the reported information.
Many organisations are afraid of being overwhelmed by complaints, but reporting applications include sophisticated back office systems that can actually reduce existing administrative burdens and improve relationships with customers. There are two approaches for creating a customised reporting application:
- Modify generic reporting application – to meet the specific agency needs and branding. A big benefit is that these applications already include many features (e.g., mobile reporting) and back office functions.
- Develop your own reporting application – providing the opportunity for more customisation, but is more expensive to develop and maintain.
Reporting Application Features
Almost all reporting applications allow users to mark the problem location on a map. This is very helpful because it’s easier for users and it reduces the amount of confusion for agencies looking for the problem location.
Most mobile reporting apps use the GPS function in mobile devices to indicate exactly where the problem is located, users generally just need to tap a button to insert the geographic coordinates automatically.
GPS Tracking-based reporting
The GPS function is also used by many apps to track users as they move through space. In most cases this data is sent to the app owner and used for data analysis (e.g., helping identify where people are riding bikes in the city).
Some of these GPS tracking apps allow users to review their self-generated maps and highlight problems and places on the map later. In other words, they provide a reporting function as well as a data collection function.
Sensors included in many mobile devices can be used to identify and report problems automatically. An excellent example is Street Bump produced by the Mayor’s Office of New Urban Mechanics in Boston. Street Bump uses the mobile phone’s accelerometer to identify potholes (when you drive over one) and sends the details to Boston’s public works department.
Blog Posts: Reporting
CityLab has a fascinating article on the future of city 311 systems: The Future of 311 Could Be Weird. On this website we classify 311 systems as reporting applications because they are used by cities to collect and analyse reports by residents about problems etc. The “311” designation comes from the telephone number that was […]
Planetizen is a great source of information about all things urban planning. Their annual best of lists are particularly good. This year’s best websites 2016 were just published and they include several related to crowdsourcing and transport. For example the cover photo is Jason Wright’s Brand New Subway game, which is one of our favourite […]
Curbed just published a great list of small things people can do (ACT!) to improve their community. Here are the details: 101 small ways you can improve your city, by Patrick Sisson and Alissa Walker, September 22, 2016. They’ve separated the article into six categories: On Your Street | In Your Neighborhood | At Your Parks | […]
Better Block is an organisation providing resources (e.g., How to Build a Better Block) to help communities create healthy and vibrant neighborhoods. The group’s website is full of resources and ideas for transforming streets and vacant properties into lively, safe and interesting places. It’s a great source of information for community activists who want to act to […]