Collaboration is an iterative process where people work together to solve a problem or develop an idea. Collaboration is more complex than reporting because solutions are not clear – it’s not simply fixing something that is broken. Civic technology applications have been developed for three main aspects of collaboration:
Process applications are designed to help users and agencies come to a decision on complicated issues. They include tools such as voting mechanisms, reputation systems, and links to educational information designed to help facilitate the decision-making process.
Process applications provide a structured forum where users can discuss ideas for solving problems and improving services. They are especially good for obtaining input on large transport projects or investments.
Public agencies should actively monitor discussions on process applications to make certain that they remain civil and on subject. It’s good practice to set clear rules for participation in advance and require users to agree to these rules before being allowed to participate.
Providing information to participants helps improve the quality of ideas and suggestions in all public involvement processes, especially for highly technical subjects like transport.
Internet-based applications are excellent tools for providing information. They can be designed to be highly interactive (e.g., games like BusMeister) and to present information on levels from introductory to highly detailed. One of the great advantages of the Internet is that open source libraries of these tools can be created so that each project does not need to re-invent their own educational programs. We’ve identified three main types of educational applications: games, references and interactive applications.
We want to encourage as many people as possible to participate in public processes because more people means better ideas and more support for the end results. Public support is especially important for complex and controversial projects. Engagement consists of attracting people and keeping them involved in the process.
Gamification, using aspects of game design in the user experience (giving “points” for degree of participation) is a good approach for keeping people actively involved in public processes.
Read more about Transport Games and how they can be used to encourage engagement.
Blog Posts: Collaboration
Getting Smart on Data: Challenges and Opportunities for Transport Authorities from Emerging Data Sources was produced by the Urban Transport Group and presents results of an emerging data catapult meeting held in May 2016. The report presents very helpful and interesting information.
This post provides links to independent groups making DIY transport improvements to improve pedestrian and bicycle safety, and articles about their work. I’ll try to keep it updated, but feel free to add more in the comments. San Francisco – SFMTrA SFMTrA website Building DIY Bike Lanes as a Form of Activism, John Metcalfe, The […]
Our Analyse page describes ways to crowdsource data analysis and collection. Here’s an interesting post from the Open Knowledge International Blog about a new report on the subject: The report “Making Citizen-Generated Data Work” asks what makes citizens and others want to produce and use citizen-generated data. It was written by Danny Lämmerhirt, Shazade Jameson, and […]
The Street Plans Collaborative published the Tactical Urbanist’s Guide to Materials and Design it’s a guidebook on how urban residents can act to create streets and public spaces that are safe and accessible for everyone. Good examples of tactical urbanism and organisations implementing these projects (e.g., San Francisco’s SFMTrA) are on our Act! page and Streets page. […]