Collaboration is an iterative process where people work together to solve a problem or develop an idea. Collaboration is more complex than reporting because solutions are not clear – it’s not simply fixing something that is broken. Civic technology applications have been developed for three main aspects of collaboration:
Process applications are designed to help users and agencies come to a decision on complicated issues. They include tools such as voting mechanisms, reputation systems, and links to educational information designed to help facilitate the decision-making process.
Process applications provide a structured forum where users can discuss ideas for solving problems and improving services. They are especially good for obtaining input on large transport projects or investments.
Public agencies should actively monitor discussions on process applications to make certain that they remain civil and on subject. It’s good practice to set clear rules for participation in advance and require users to agree to these rules before being allowed to participate.
Providing information to participants helps improve the quality of ideas and suggestions in all public involvement processes, especially for highly technical subjects like transport.
Internet-based applications are excellent tools for providing information. They can be designed to be highly interactive (e.g., games like BusMeister) and to present information on levels from introductory to highly detailed. One of the great advantages of the Internet is that open source libraries of these tools can be created so that each project does not need to re-invent their own educational programs. We’ve identified three main types of educational applications: games, references and interactive applications.
We want to encourage as many people as possible to participate in public processes because more people means better ideas and more support for the end results. Public support is especially important for complex and controversial projects. Engagement consists of attracting people and keeping them involved in the process.
Gamification, using aspects of game design in the user experience (giving “points” for degree of participation) is a good approach for keeping people actively involved in public processes.
Read more about Transport Games and how they can be used to encourage engagement.
Blog Posts: Collaboration
The Good Practice Exchange at the Wales Audit Office has published an interview with Gunnar Grímsson of the Citizens Foundation in Reykjavik about Better Reykjavik. Here’s a link to the article: A Better Reykjavik and a stronger community: The benefits of crowdsourcing and e-democracy The project has been quite successful: well over half the city […]
Beth Simone Novek writes in The Guardian about the need for more and better crowdsourcing. Her recommendations include focusing on the knowledge building aspects of crowdsourcing – not just using crowdsourcing as a communications tool, developing a range of crowdsourcing practices that speak to people’s particular knowledge, and ensuring that crowdsourcing is open to all. Read […]
Beat the Street is a community game that encourages people to walk or cycle around the community. It was developed by the UK’s Intelligent Health, an organisation dedicated to increasing physical activity and improving the health of communities. They develop programs that combine technology (e.g., activity trackers and games) with on-the-ground community programs. So far over 500,000 people […]
The City of Oslo Norway has developed a fantastic app that blends gamification with reporting. The app, called Traffic Agent, is designed to enable children to identify and report transport problems they encounter while travelling to school. It’s such a great example I’ve added it to the Crowdsourced Streets page in two places: reporting and […]