Collaboration is an iterative process where people work together to solve a problem or develop an idea. Collaboration is more complex than reporting because solutions are not clear – it’s not simply fixing something that is broken. Civic technology applications have been developed for three main aspects of collaboration:
Process applications are designed to help users and agencies come to a decision on complicated issues. They include tools such as voting mechanisms, reputation systems, and links to educational information designed to help facilitate the decision-making process.
Process applications provide a structured forum where users can discuss ideas for solving problems and improving services. They are especially good for obtaining input on large transport projects or investments.
Public agencies should actively monitor discussions on process applications to make certain that they remain civil and on subject. It’s good practice to set clear rules for participation in advance and require users to agree to these rules before being allowed to participate.
Providing information to participants helps improve the quality of ideas and suggestions in all public involvement processes, especially for highly technical subjects like transport.
Internet-based applications are excellent tools for providing information. They can be designed to be highly interactive (e.g., games like BusMeister) and to present information on levels from introductory to highly detailed. One of the great advantages of the Internet is that open source libraries of these tools can be created so that each project does not need to re-invent their own educational programs. We’ve identified three main types of educational applications: games, references and interactive applications.
We want to encourage as many people as possible to participate in public processes because more people means better ideas and more support for the end results. Public support is especially important for complex and controversial projects. Engagement consists of attracting people and keeping them involved in the process.
Gamification, using aspects of game design in the user experience (giving “points” for degree of participation) is a good approach for keeping people actively involved in public processes.
Read more about Transport Games and how they can be used to encourage engagement.
Blog Posts: Collaboration
Last week I developed a video for the Vienna Content Award. Every year Vienna awards prizes for “content” oriented products (films, games, art, consumer goods, etc.) developed in the city. It’s a neat idea designed to showcase designers and products made in Vienna. Naturally the video is a music video parody … I’ll share the link […]
The first draft of Using the BusMeister Public Transport Game in the Classroom is now available. The illustration above is included to help describe some of the controls and information available on the BusMeister screen. Let us know if you’re interested in using BusMeister as part of a school curriculum or class project.
I’ve been working on developing a guidebook for teachers on how to use the GreenCityStreets BusMeister game in the classroom. The illustration above shows how I have been annotating some of the screenshots to explain what’s going on in the game. The project’s been lots of fun because I needed to play the game again […]
This political poster illustrates why projects like GreenCityStreets are needed to help educate residents about sustainable transport and to provide them with a forum for suggesting and supporting good ideas. Why is this necessary? Because transportation is complicated and politicians try to make it seem simple. This illustration from Vienna is from the middle-right political […]