Collaboration is an iterative process where people work together to solve a problem or develop an idea. Collaboration is more complex than reporting because solutions are not clear – it’s not simply fixing something that is broken. Civic technology applications have been developed for three main aspects of collaboration:
Process applications are designed to help users and agencies come to a decision on complicated issues. They include tools such as voting mechanisms, reputation systems, and links to educational information designed to help facilitate the decision-making process.
Process applications provide a structured forum where users can discuss ideas for solving problems and improving services. They are especially good for obtaining input on large transport projects or investments.
Public agencies should actively monitor discussions on process applications to make certain that they remain civil and on subject. It’s good practice to set clear rules for participation in advance and require users to agree to these rules before being allowed to participate.
Providing information to participants helps improve the quality of ideas and suggestions in all public involvement processes, especially for highly technical subjects like transport.
Internet-based applications are excellent tools for providing information. They can be designed to be highly interactive (e.g., games like BusMeister) and to present information on levels from introductory to highly detailed. One of the great advantages of the Internet is that open source libraries of these tools can be created so that each project does not need to re-invent their own educational programs. We’ve identified three main types of educational applications: games, references and interactive applications.
We want to encourage as many people as possible to participate in public processes because more people means better ideas and more support for the end results. Public support is especially important for complex and controversial projects. Engagement consists of attracting people and keeping them involved in the process.
Gamification, using aspects of game design in the user experience (giving “points” for degree of participation) is a good approach for keeping people actively involved in public processes.
Read more about Transport Games and how they can be used to encourage engagement.
Blog Posts: Collaboration
Three interesting articles about Crowdsourcing that appeared in late 2019:2020 and beyond: 11 predictions at the intersection of technology and citizen engagement in the DemocracySpot blog by Tiago Peixoto and Tom Steinberg. Lots of food for thought.Why Crowdsourcing Often Leads to Bad Ideas by Oguz A. Acar in the Harvard Business Review, outlining some of […]
Alan Bell has used machine learning to develop a program that analyses data from traffic cameras to identify blocked bus and bike lanes. He analysed a section of St. Nicholas Avenue in Manhattan and found that the bike lane was blocked 55% of the time and the bus stop was blocked 57% of the time […]
The Transit Alliance Miami has created a simple graphic display illustrating the time between Miami Metrorail trains (frequency) at the Government Center station. They have taken Metrorail data and displayed it in an easy to understand format. It is an excellent example of how city residents can use open data to analyse and publicise the […]
Over the holidays I had a chance to update crowdsourced-transport.com with new information. Here are the highlights: Crowdsourced Public Transport page – added: WikiRoutes – site where users can add information about public transport routes and suggest improvements (PT Mapping). Digital Matatus – an application for using smartphones to map public transport routes (PT Mapping). […]