Collaboration is an iterative process where people work together to solve a problem or develop an idea. Collaboration is more complex than reporting because solutions are not clear – it’s not simply fixing something that is broken. Civic technology applications have been developed for three main aspects of collaboration:
Process applications are designed to help users and agencies come to a decision on complicated issues. They include tools such as voting mechanisms, reputation systems, and links to educational information designed to help facilitate the decision-making process.
Process applications provide a structured forum where users can discuss ideas for solving problems and improving services. They are especially good for obtaining input on large transport projects or investments.
Public agencies should actively monitor discussions on process applications to make certain that they remain civil and on subject. It’s good practice to set clear rules for participation in advance and require users to agree to these rules before being allowed to participate.
Providing information to participants helps improve the quality of ideas and suggestions in all public involvement processes, especially for highly technical subjects like transport.
Internet-based applications are excellent tools for providing information. They can be designed to be highly interactive (e.g., games like BusMeister) and to present information on levels from introductory to highly detailed. One of the great advantages of the Internet is that open source libraries of these tools can be created so that each project does not need to re-invent their own educational programs. We’ve identified three main types of educational applications: games, references and interactive applications.
We want to encourage as many people as possible to participate in public processes because more people means better ideas and more support for the end results. Public support is especially important for complex and controversial projects. Engagement consists of attracting people and keeping them involved in the process.
Gamification, using aspects of game design in the user experience (giving “points” for degree of participation) is a good approach for keeping people actively involved in public processes.
Read more about Transport Games and how they can be used to encourage engagement.
Blog Posts: Collaboration
TriMet, Portland Oregon’s regional public transport operator, developed a mobile phone game to celebrate the opening of the MAX light rail system Orange Line. The game is called Orange Marks the Spot and was a community scavenger hunt that encourages users to explore the areas and businesses along the Orange Line while receiving special deals and […]
Here’s what looks like a great reference book for participation in planning: Planning Support Systems and Smart Cities is an edited compendium of peer-reviewed papers presented at the 14th International Conference on Computers in Urban Planning and Urban Management (CUPUM 2015). The book is co-edited by Robert Goodspeed and Joseph Ferreira, Jr., the conference program co-chairs, […]
We’re excited to be launching the Ringstrasse150 – Ring Ride project. The project consists of a website with information on improving walking and cycling in Vienna and a mobile phone game designed to increase engagement by linking to the website in the game results screen. The website is available here: Ringstrasse150 We’ll be working on […]
Great post on the GovLab website describing Kevin Werbach’s presentation on gamification: more specifically, how innovative organizations are applying the techniques that make games so powerfully engaging. Here’s a link to the GovLab article: Gamification harnesses the power of games to motivate by Stefaan Verhulst on March 19, 2015.